SHIPPING
Domestic shipping
We use USPS for domestic shipments, and will provide you with a tracking number as soon as your package is fulfilled. Orders of pieces in stock are normally fulfilled Within 3 business days, shipped out Tuesdays and Thursdays, and take 2-7 days to arrive.
International shipping
We use DHL International Express so that your package can be tracked and guaranteed to be delivered. You are responsible for import taxes or other customs fees for your package. Every country has its own shipping rules and regulations that restrict certain items. If you decide to refuse any shipments, we will not be able to grant refunds of any kind. If you are an international customer please take some time to refer to the list of items restricted by your country before placing your order. We send DHL out weekly on Tuesdays.
CARE
Ideal behavior to extend the life of ALL jewelry:
Remove your jewelry before washing your hands, applying lotion, perfume or makeup. Using nail polish remover, doing dishes, chopping lemons and tomatoes.
You can swim and sweat in solid Gold jewelry, however remember to take off your Vermeil pieces.
Clean your jewelry gently with a soft cloth and store all pieces in separate bags or small boxes, especially when traveling so as to avoid tangling, scratches and oxidizing elements.
Note on Vermeil (Gold plated) Pieces:
We coat our Vermeil pieces with the highest content of gold available, 2.5 microns. However, we know rings get a lot of work, and hope you wear them for a long time to come.
Each ring purchased directly through our website comes with one complimentary BLING SHINE code; when your ring gets dull you can send it to us and we’ll be happy to polish it, dip it in gold and return it to you shining
RETURNS & EXCHANGES
If you would like to return or exchange one of our pieces, please email us at online@martapia.com
We accept returns and exchanges within 15 days of receipt for all jewelry in original condition.
Pieces in stock will be refunded in full less original shipping charges and applicable credit card fees.
Pieces made to order (such as any 14k or solid gold items) are subject to a 30% restocking fee.
Custom pieces are final sale.
In the rare circumstance that within a year of purchase something breaks without a clear stress cause, we would consider it a manufacturing error. Please reach out and we will try our best to repair it. This warranty lasts for one year from purchase date and excludes limited edition or discounted items, for which we would offer repair or a discount on a replacement piece.
Please don't use products before returning them, we reserve the right to issue credit if we think you have. If we feel, for any reason that the request is not reasonable--if the item is damaged or has been used improperly--we will not accept the return.
RING SIZING
You can find out your ring size by measuring the circumference of your finger at the knuckle.
To get that number take a small strip of paper, wrap it around your knuckle and make a mark where it overlaps. Measure the paper up to that mark to find the circumference of your ring and convert it using the chart below.
If you are between two sizes, take into consideration the season (cold weather usually means skinnier fingers), your knuckle-to-finger ratio and preferred fit, as well as how often you plan on taking it on and off, etc.
Some of our rings are U shaped (with a flat top), which makes them a bit more forgiving in the way they size. They are usually available in 3 sizes S: 4-5, M: 6, L: 7-8. If you are in between sizes, we recommend you choose the smaller one, as this U shape leaves a bit of extra room and loose rings tend to get misshapen easier.
If you are ordering a 14K ring or a custom piece and want to try the fit to be completely be sure of the size, you can request returnable a set of ring samples to be mailed to you for free, please email us at online@martapia.com for more details.
CUSTOM PIECES
Did you not see exactly what you needed? if you have a special something in mind, we most likely would love to make it happen. Like for example:
Custom Gemstones
Custom Metals
Custom Ring sizing
Custom Chain Length
Custom pieces can take up to 5 weeks to be ready, please email us your idea at online@martapia.com and we’ll be happy to give you an estimated price and ship date.
HOW IT'S MADE
All of our pieces are cast in Silver or recycled Gold and inlaid with a combination of enamel and gemstones sourced from independent miners we have tight and long lasting relationships with.
Due to the nature of the processes involved and the materials used, some pieces might present some small variations, which in our opinion makes them even more unique and personal.
We have great respect for our sources and are always working on increasing our knowledge to use them wisely (Marta is currently studying gemology), as a result, we employ an ecosystem of small but talented shops combining ancient techniques such as lost-wax casting and gemstone inlay with some very sophisticated technology such as water jet cutting and 3D printing. The task of manufacturing goods today is not a simple one but we hope the creation of our pieces has a positive impact on everybody involved.
