AVAILABILITY
Whereas we try to keep our vermeil pieces (gold plated silver) ready to ship, our silver and solid gold pieces are fabricated on a made-to-order basis and take a few weeks to be completed and shipped to you.
Please read the description of each item carefully to determine its availability (In stock vs made-to-order) and calculate the expected delivery date before purchasing.
If you need something by a certain date, we will do our best to accommodate you. Please email us at hi@pia.club before placing an order that you need by a certain date.
Paying for Expedited Shipping shortens the time your piece will spend in transit but it does not guarantee that you will get your item in two days. Please see the item's individual page for availability or contact us if you have any questions.
CUSTOM
We love making custom pieces, however we try to consolidate the requests on one week every season. During this week everything is possible, all combinations of metal, stone etc are welcome at the same price as their stock counterparts. The next Custom Week will take place from April 11 to April 17 2021. Can't wait to hear what you have in mind!
SHIPPING
US ORDERS: We offer free shipping within continental US via USPS First Class, and will provide you with a tracking number as soon as your package is fulfilled.
INTERNATIONAL ORDERS: With the exception of Canada (which allows for USPS tracking) we use DHL International Express so that your package can be tracked and guaranteed to be delivered to the international destination. You are responsible for import taxes or other customs fees for your package. Every country has its own shipping rules and regulations that restrict certain items. If you decide to refuse any shipments, we will not be able to grant refunds of any kind. If you are an international customer please take some time to refer to the list of items restricted by your country before placing your order.
Orders are fulfilled twice every week and take 2-7 days to arrive, please wait for 24h after receiving your shipping confirmation to allow for your shipment's tracking number to be updated in the carrier's system.
RETURNS & EXCHANGES
We accept returns and exchanges within 15 days of receipt for all stock jewelry in original condition. If you would like to return or exchange one of our pieces, please email us at hi@pia.club
MADE TO ORDER pieces are subject to a 30% restocking fee.
CUSTOM pieces are final sale.
In the rare circumstance that within a year of purchase something breaks without a clear stress cause, we would consider it a manufacturing error. Please reach out and we will try our best to repair it. This warranty lasts for one year from purchase date and excludes limited edition or discounted items, for which we would offer repair or a discount on a replacement piece.
We reserve the right to issue full credit if we think the item has been used, handled improperly or damaged
CARE
Ideal behavior to extend the life of ALL jewelry:
Remove your jewelry before washing your hands, applying lotion, perfume or makeup. Using nail polish remover, doing dishes, chopping lemons and tomatoes.
Clean your jewelry gently with a soft cloth and store all pieces in separate bags or small boxes, especially when traveling so as to avoid tangling, scratches and oxidizing elements.
You can swim and sweat in solid Gold jewelry, however remember to take off your Vermeil pieces if you want to preserve their shine.
We coat our Vermeil pieces with the highest content of gold available, 2.5 microns. However, we know rings get a lot of work, and hope you wear them for a long time to come, so for that reason we have a little biannual celebration called BLING SHINE, in which we give our clients the opportunity to send their dull rings to our studio spa, where we polish them, dip them in gold and make the glow again like the first day. Please join our newsletter to be notified when we open the next intake window.
SIZING
You can find out your ring size by measuring the circumference of your finger at the knuckle.
To get that number take a small strip of paper, wrap it around your knuckle and make a mark where it overlaps. Measure the paper up to that mark to find the circumference of your ring and convert it using the chart below.
If you are between two sizes, take into consideration the season (cold weather usually means skinnier fingers), your knuckle-to-finger ratio and preferred fit, as well as how often you plan on taking it on and off, etc.
Some of our rings are U shaped (with a flat top), which makes them a bit more forgiving in the way they size. They are usually available in 3 sizes S: 4-5, M: 6-7, L: 8-9. If you are in between sizes, we recommend you choose the smaller one, as this U shape leaves a bit of extra room and loose rings tend to get misshapen easier.
If you are ordering a ring and are still not completely sure of your size, please email us at hi@pia.club and we will be more than happy to help you find the perfect fit.
HOW IT'S MADE
All of our pieces are cast in Silver or recycled Gold and inlaid with a combination of enamel and gemstones sourced from independent miners we have tight and long lasting relationships with.
Due to the nature of the processes involved and the materials used, some pieces might present some small variations, which in our opinion makes them even more unique and personal.
We have great respect for our sources and are always working on increasing our knowledge to use them wisely, as a result, we employ an ecosystem of small but talented shops combining ancient techniques such as lost-wax casting and gemstone inlay with some very sophisticated technology such as water jet cutting and 3D printing. The task of manufacturing goods today is not a simple one but we hope the creation of our pieces has a positive impact on everybody involved.
