CUSTOM

We love making custom pieces, however we try to consolidate the requests on one week every season. During this week everything is possible, all combinations of metal, stone etc are welcome at the same price as their stock counterparts. The next Custom Week will take place from April 11 to April 17 2021. Can't wait to hear what you have in mind!

SHIPPING

US ORDERS: We offer free shipping within continental US via USPS First Class, and will provide you with a tracking number as soon as your package is fulfilled.

INTERNATIONAL ORDERS: With the exception of Canada (which allows for USPS tracking) we use DHL International Express so that your package can be tracked and guaranteed to be delivered to the international destination.  You are responsible for import taxes or other customs fees for your package. Every country has its own shipping rules and regulations that restrict certain items. If you decide to refuse any shipments, we will not be able to grant refunds of any kind. If you are an international customer please take some time to refer to the list of items restricted by your country before placing your order.

Orders are fulfilled twice every week and take 2-7 days to arrive, please wait for 24h after receiving your shipping confirmation to allow for your shipment's tracking number to be updated in the carrier's system.



RETURNS & EXCHANGES

 

We accept returns and exchanges within 15 days of receipt for all stock jewelry in original condition.  If you would like to return or exchange one of our pieces, please email us at hi@pia.club

MADE TO ORDER pieces are subject to a 30% restocking fee. 

CUSTOM pieces are final sale. 

In the rare circumstance that within a year of purchase something breaks without a clear stress cause, we would consider it a manufacturing error. Please reach out and we will try our best to repair it. This warranty lasts for one year from purchase date and excludes limited edition or discounted items, for which we would offer repair or a discount on a replacement piece.

We reserve the right to issue full credit if we think the item has been used, handled improperly or damaged




SIZING

You can find out your ring size by measuring the circumference of your finger at the knuckle.

To get that number take a small strip of paper, wrap it around your knuckle and make a mark where it overlaps. Measure the paper up to that mark to find the circumference of your ring and convert it using the chart below.

If you are between two sizes, take into consideration the season (cold weather usually means skinnier fingers), your knuckle-to-finger ratio and preferred fit, as well as how often you plan on taking it on and off, etc.

Some of our rings are U shaped (with a flat top), which makes them a bit more forgiving in the way they size. They are usually available in 3 sizes S: 4-5, M: 6-7, L: 8-9. If you are in between sizes, we recommend you choose the smaller one, as this U shape leaves a bit of extra room and loose rings tend to get misshapen easier.

If you are ordering a ring and are still not completely sure of your size, please email us at hi@pia.club and we will be more than happy to help you find the perfect fit.