We’re happy to offer a refund or an exchange for any items that are not completely satisfactory.
If you would like to return or exchange one of our pieces, please send an email to firstname.lastname@example.org with your order number and the nature of the problem. You will need to get a return authorization from us before sending back any goods
Exchanges and returns are accepted within 15 days of the day of receipt for all jewelry in original condition.
Returned items must be unworn, in perfect condition, and in its original packaging. Pia.club is not responsible for broken or damaged pieces unless fabrication defects can be proven.
No exchanges or refunds given on sale items.
No exchanges or refunds given on custom items.
Refunds can only be issued to your original payment method or in the form of store credit. We are unable to process refunds to a new or different payment method other than what was originally used on your order.
Shipping is non-refundable. We are only responsible for the cost of shipping on returns and exchanges for incorrect shipment.