Shipping policy

Both Drop and Custom items will be shipped together on the following dates:

November 13: Orders to all countries except the USA

November 27: Orders to USA (Shipped from NY, no customs fees on delivery)

You may receive your tracking number several days before your order ships. Please note that the tracking will only start updating once your parcel is handed to the carrier on the shipping date above. From then, delivery usually takes 2–7 business days. In some cases, your local customs agency may add a few business days for clearance.

We ship to all countries. Orders to the USA ship from New York with USPS. All other orders ship from our studio in Spain: we use Correos (the Spanish postal service) for most countries in Europe, and UPS or DHL Express for the rest of the world, depending on the destination.

We will send you an email with a tracking number as soon as your order is packed on its way to you.

Please wait for 24h after receiving your shipping confirmation to allow for your shipment's tracking number to be updated in the carrier's system.

All pieces arrive nested in their own pouch and jewelry box, and safely packed in corrugated cardboard boxes.

We pack all orders so they very much feel like gifts, to yourself or others!

If you are buying a piece for someone else and would like us to replace the original packing slip for a gift receipt please add it to the notes section at checkout and we will be more than happy to pack it for you.

Duties and taxes

USA: your order ships from within the US, so there are no customs fees or duties on delivery. They're already included in our US prices.

EU countries: we ship all EU orders from our studio in Spain, so no import duties will be collected.

Rest of the world: import duties and taxes may apply. They're set by your country and collected on delivery, and are the customer's responsibility, including any return charges if a parcel is refused. If you have specific questions, please contact your local customs agency.

If your package gets lost in transit we will do everything we possibly can to assist you.

We cannot be held responsible for packages once proof of delivery is generated.