Returns
Are returns accepted?
Please make sure to check if your item is eligible for returns, this information is noted on our product pages.
All 14K Made to order items and Sale items are final sale.
Returns are accepted within 15 days of the day of receipt for unworn items in original condition and in its original packaging. Pia.club is not responsible for broken or damaged pieces unless fabrication defects can be proven.
How do I process a return?
If you would like to return or exchange one of our pieces, please send an email to hi@pia.club with your order number and the nature of the problem.
You will need to get a return authorization from us before sending back any goods.
Are shipping fees refundable?
Return shipping is non-refundable and will therefore be deducted from your refund. We will only cover the cost of shipping on returns and exchanges of defective or incorrect items.
How will the return be issued?
Refunds can only be issued to your original payment method or in the form of store credit. We are unable to process refunds to a new or different payment method other than what was originally used on your order.