Returns and Exchanges | Marta Pia
If you would like to return or exchange one of our pieces, please email us at
firstname.lastname@example.org. We accept returns and exchanges within 15 days of receipt for all jewelry in original condition. All custom pieces are final sale. Made to order pieces (such as any 14k or solid gold items) are subject to a 30% restocking fee. Any piece with customized engraving is final sale. Your account will be credited in full less original shipping charges and applicable credit card fees. If we feel, for any reason that the request is not reasonable--if the item is damaged or has been used improperly--we will not accept the return.
Additionally If your ring is too small or too big or something arrives broken please contact us at email@example.com within 15 days of receiving your order and we will do everything in our power to make it better.
Please don't use products before returning them, we reserve the right to issue credit if we think you have.
We will be happy to exchange faulty pieces and in general will try to help out with any problem you have with them, but please understand we can't exchange pieces that have been mistreated or bent out of shape.
If you are looking to give a present and want to make sure you nail it, We have a gift card available for you to send to your loved one, that way they will be able to pick exactly what they want!